Your Questions

You do of course have many questions about this service, so we try to answer as many as we can here.  If you do have further questions, please visit our contact page, where you can email us, call or Whatsapp.

What will my loved one be dressed in for cremation?

When your loved one comes into our care they will be washed and then dressed in a silk gown before being placed into the coffin.

Where can I scatter ashes?

If you are considering scattering a loved one’s ashes following a cremation, you will need to be aware of a few laws around this.

How to Register a Death

When someone dies, the death needs to be registered before the funeral arrangements can proceed. You can find more information about registering a death in England and Wales, and Scotland or read our guide on what to do when someone dies.

How can I pay?

We accept payment by debit or credit card over the phone. The full payment must be made prior to us undertaking the service.

BACS, Cash, Cheque.

Will the cremation be on its own or with others?

We will only ever cremate one person in the cremator at a time and the ashes will only be of that individual.

What happens after the cremation?

The ashes will be respectfully scattered on your behalf in our garden of remembrance or we can arrange to have them returned to you in a simple container or J Funeral urn upon request. We can arrange for someone to talk you through your options if you would like something more bespoke.

Can I use the Goverment’s social fun funeral payment to cover the cost of the funeral?

We require full payment over the phone for the service at the time of booking. However, if you qualify for the Government’s Social Fund Funeral Payment you may be able to successfully claim the cost back. We will provide you with a full receipted invoice which you will need to make a claim within 3 months of the funeral. Find out more about the Government’s Social Fund Funeral Payment.

We will give you all the help & advice that you need to make your claim.

The Government’s website, The Money Advice Service also has some useful information and advice about paying for a funeral.

Is it possible to view the deceased?

No, once we have taken someone into our care, the direct nature of the service means that there is no opportunity for viewing.

How much does it cost?

A J Funeral starts low and covers all of the essentials required for an unattended direct cremation. You can choose to add any extras if required such as return of ashes.

Visit our Packages page for details.

You will be required to make a full payment over the phone by credit or debit card when you arrange a Simplicity Cremation.

Additional charges that you may incur are:

– for collecting the deceased outside the hours of 9am to 5pm Monday to Friday or on UK Bank Holidays; and /or

– the cost to remove pacemakers or other medical implants prior to cremation where a charge is made.

You will be advised if these costs are to be applied before the cremation takes place.

The Government’s website, The Money Advice Service has some useful information and advice about paying for a funeral.

Can I choose when or where the cremation takes place?

This depends on the package chosen.

Please refer to our prices page for more information.

Can I attend the cremation service?

Yes, when selecting one our attended cremation packages.

Our intimate funeral allows a short time in the chapel to say a few words and witness the committal for up to 12 people. You will also have the option to play a piece of music of your choice. An intimate funeral will take place at 9am on an available date of our choosing, at a crematorium nearest to the place of rest.

Our attended funeral is suited towards those who are looking for a low key funeral with no limit on the number of attendees, allowing a full length service in the chapel with a ceremony organised by the family. We will put you in contact with the chapel attendant giving you the opportunity to discuss the running order of the service. The funeral will take place at a crematorium nearest to the place of rest, at an available time and date of your choosing.

A direct cremation does not offer any kind of funeral service or the presence of a minister or officiant, unless otherwise organised by the family.

Is the deceased given any less care, to help save money?

With us, absolutely not. A J Funeral does not mean substandard care. From the moment your loved one is collected to when the ashes are returned or scattered, every step of the process is carried out with dedication, expertise and compassion.

What is a direct cremation?

Not all direct cremations are the same. A J Funeral is a complete and straightforward service that is arranged directly over the phone, generally without the need to visit a funeral director.

Our funeral packages are based on the number of people that will be in attendance at the committal. It does not involve any formal ceremony or service, although this can organised by the family with our attended packages. A direct cremation can take place unattended if you’d prefer.

The deceased is transported to the crematorium where the cremation takes place and then the ashes are scattered within the remembrance garden at the crematorium or are returned upon request.

Find out if a direct cremation is right for you.